Privacy Policy

At Zhichen Traders, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We may collect the following types of data when you interact with our website or services:

  • Personal Identifiable Information: Such as your name, email address, phone number, shipping address, and any details you voluntarily submit.

  • Technical Data: Including your IP address, browser type, device information, and referring pages.

  • Usage Data: Pages visited, time spent, actions taken on the site, and other behavior-related data.

  • Transaction Details: Order history, product inquiries, or any communications made via our site.

2. How We Use Your Information

The data we collect is used to:

  • Process your orders and inquiries

  • Improve our website’s content and usability

  • Communicate with you about your order, promotions, or updates

  • Ensure security and prevent fraud

  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience. These small text files help:

  • Remember your preferences

  • Analyze user behavior

  • Improve page load speed

You can disable cookies anytime via your browser settings, though this may limit some functionality on our site.

4. Data Protection Rights (GDPR/Global Standards)

Depending on your location, you may have rights under laws like GDPR or other data protection regulations. These include:

  • Right to access your data

  • Right to update or correct inaccurate data

  • Right to request deletion of your data

  • Right to object to certain uses

  • Right to data portability

  • Right to withdraw consent (where applicable)

To make any such request, please email us at info@zhichentraders.com.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes stated in this policy. Once the purpose is fulfilled, your data is securely deleted or anonymized unless otherwise required by law.

6. Third-Party Services

Some features or tools on our website may be powered by third-party services (e.g., payment gateways, analytics tools). These third parties have their own privacy policies, and we encourage you to review them.

Zhichen Traders is not responsible for how third-party sites collect or use your data.

7. Children’s Privacy

Our services are not designed for users under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us and we will promptly remove it.

8. Security

We implement security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no online platform is entirely risk-free, so we encourage you to exercise caution when sharing information online.

9. Policy Changes

Zhichen Traders may update this Privacy Policy from time to time. Any major changes will be communicated on this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

For questions, feedback, or data requests, please reach out:

📧 Email: info@zhichentraders.com
📞 Phone: +852 9429 9707
🌐 Website: https://zhichentraders.com